PenCity Returns

PenCity has a 30-day no questions asked Return Policy. Customer is responsible for returning the
product to us. If your return is due to our error we will refund shipping costs charged by us as well. Refunds
will be made in the same form as your original payment. We cannot accept items that are returned more
than 30 days after invoice date or items that are not in their original packaging. You will be notified via e-mail
after we have received and processed your return. You should expect a notification within 10 -15 business
days. Please do not return in standard envelope; please return in padded envelope or box. We are not responsible for
lost or damaged returns not packaged properly.

Please print this page and include with your return along with a copy of your invoice.

                                            

Name: _____________________________________________________ Today's Date:______________________

Street:_______________________________________________________________________________________

City: ___________________________________________________ State: __________ Zip: _____________

e-mail address:_______________________________________________________________________________

Original Sales Order Number: ______________Invoice Number: _____________ Date:_______________

Item being returned:__________________________________________________________________________

Reason for return (for our records):__________________________________________________________

______________________________________________________________________________________________

What you want us to do:

1. Send a replacement ________ 2. Refund ________   3. Exchange for: ___________________________________

_______________________________________________________________________________________________

Failure to completely fill out the above form will cause delays in processing.

For internal use:

Customer #:_____________________________________________

CC#:_______________________________________________

Exp: _______________________________________________

RTS                    DEMO                    RTV

_____________________________________________________________________________________________________________

To:

Returns

PenCity

PO Box 3037

Blairsville, GA 30514