About PenCity

Our mission is to provide a service to the public, by offering a broad selection of writing instruments, with an easy on-line ordering method, and fast shipping. Our specialization allows us to devote our full attention to this endeavor. PenCity, Inc. started in 1997 and is privately owned and operated. We are successful because of our efficient system and high standard of customer service. Price is not a selling point we feature, however most items we stock are offered at a significant discount to manufacturers suggested retail price. All orders are shipped out of our distribution center in north Georgia.

Shopping is Safe at PenCity, We Guarantee It !

We guarantee that every purchase you make at PenCity.com will be 100% safe. You are liable for no more than $50.00 if your credit card is used fraudulently, under the Fair Credit Billing Act. PenCity will reimburse you for that amount if an unauthorized use of your card resulted from a purchase at PenCity.com using our secure server, provided you notified your credit card issuer according to its rules and regulations.

Your Email Address:

PenCity retains email addresses for customer service use only. We DO NOT SELL email addresses to third parties. The addresses will be used to contact you with questions or updates about your order.

Contact:

We are best equipped to handle your inquiries via email. Our customer service representatives are on duty Monday through Friday from 10AM to 2PM Eastern time. They are dedicated to giving you a timely response.